MYCOM OSI understands that downtime can cause detrimental business disruption, and is committed to providing world-class technical support to customers and partners who rely on its leading solutions. In addition to local customer-dedicated teams, MYCOM OSI has core teams responsible for overall processes and support systems, and can also use R&D teams as backup if high-priority issues arise.
MYCOM OSI offers a range of technical support levels to suit business needs, including 5x8 and 24x7 services along with extended application monitoring and managed services. The unique MYCOM OSI Support Services offering is built upon years of Service Assurance system (OSS) and MYCOM OSI product experience.
To log on to the MYCOM OSI web portal for case management, please go to https://support.mycom-osi.com/CherwellPortal/
To request a login please email the MYCOM OSI Support Services team at firstname.lastname@example.org. Alternatively, for any support request please call:
‘They always improve their services; improve their platform… For that, they are the best’
VAS Performance Manager, Tier 1 Middle East CSP