Below is a selection of resources:
See how a leading mobile service provider radically changed its operational systems to increase operational efficiency, improve customer experience and optimize revenue. The topics covered include Super Network Operations Centre (SNOC) consolidation, end-to-end visibility through unified network performance intelligence, and proactive operations including rapid service/network root cause analysis.
See how a leading mobile service provider has moved beyond fundamental fault monitoring to intelligent and proactive network management, deriving technical and business benefits as a result. The topics covered include site management, environmental alarm correlation, rich object modeling incorporating inventory, and alert information enrichment.
See how a leading mobile service provider has created an end-to-end service assurance view to evaluate the impact of service issues on its customers and to use that knowledge to improve customer experience. The topics covered include proactive service impact analysis and root cause assessment, action automation, prioritization of revenue-affecting service outages/degradations, and trouble-ticket streamlining.
See how a leading mobile service provider used Proactive Service Management within its Change Management process to predict, analyze and manage the impact of network resource changes on key customers and reduced churn to nearly zero. The topics covered include accelerated root-cause detection, enhanced task prioritization, and improved customer communication as part of efficient incident management for better service quality and end-user experience.
See how a leading mobile service provider successfully completed a radio access network equipment swap as part of its effort to increase broadband capacity and to launch new services. The topics covered include multi-technology challenges, reactive and proactive management of service quality and customer experience, importance of network performance management and processes to support it, and seamless network migration.
Watch our on-demand webinar introducing our new 5G-specific, cloud native solution - the world's first available on the public cloud - designed to enable CSPs to rapidly launch differentiated 5G services whilst reducing system cost, time-to-market and operational complexity, without compromising on carrier-grade QoS for all customers.
Join Clare McCarthy, Practice Leader for Telecom Operations and IT at Ovum, and Sandeep Raina, Product Marketing Director at MYCOM OSI for an insight into the first steps of developing OSS for Future Digital Networks and the use cases that drive end-to-end management.
The recent TM Forum Quick Insight Report ‘Network Analytics – Creating Better Customer Experience and New Revenues’ reveals network analytics can play a major role in driving business improvements and ultimately service provider share price increase. This webinar covers key findings from the report including a summary of lessons learned through a series of service provider interviews.