MYCOM OSI EAA NetExpert™ is an advanced fault management solution that empowers NOC/SOC team with actionable intelligence on faults and alerts, reducing the number from billions to those that genuinely require attention to safeguard service quality. Part of the integrated MYCOM OSI Experience Assurance and Analytics™ (EAA) suite of products, it provides a highly scalable solution (deployed at T1 providers) that enables NOC/SOC teams to focus on network faults across all technologies and domains (including telco cloud) that impact services. Its advanced policy, service, and topology modelling and root cause analysis capabilities coupled to a flexible open, easy to use, platform enables faster, more accurate fault identification and resolution.
‘[With NetExpert™], the number of open tickets went down by 38% in 6 months’
Head of OSS, Maxis Communications