MYCOM OSI’s cloud native Experience Assurance and Analytics™ (EAA) suite of integrated products provides digital service quality management (EAA ProAssure™), performance management (EAA PrOptima™), fault management (EAA NetExpert™), automation/orchestration (EAA ProActor™) and analytics (EAA ProInsight™).
This enables Communications Service Providers (CSPs) to optimize network and service quality across hybrid (virtual and physical) networks, and increase agility and efficiency through automated network and service operations.
MYCOM OSI’s cloud native platform underpins all of the EAA applications and provides cloud benefits such as infrastructure independence, agile deployment, elastic scaling and high availability, as well as common services for EAA applications such as a unified network inventory and dynamic topology, integration with big data frameworks and open APIs. It uses a microservices architecture, containers, cloud technology and DevOps methodology to enable agile deployment on private and public clouds, and reduces system deployment and operations by over 75% versus traditional assurance systems.
Enhance end-user experience and reduce customer churn by proactively detecting network and service issues
Avoid the financial impact of SLA penalties and improve brand reputation by consistently honoring SLAs
Differentiate service offerings and add new revenue streams by rolling out new technologies/equipment in a right-first-time manner
Facilitate analysis across teams/domains and increase operational efficiency by consolidating disjointed internal systems
Simplify operations and establish effective supplier governance by utilizing a single independent view of network and service performance
Optimize infrastructure investments and maximize ROI by making decisions based on network, service and customer related metrics
'MYCOM OSI provided us what we were looking for, which was a commercial-off-the-shelf system that incorporated industry best practice functionality and out-of-the box support for multiple technologies'
Director, Access Network, European CSP