MYCOM OSI Proactive and Preventative Solutions enable operations to continually sample service assurance data streams, identify trends and patterns and automatically notify and apply preventative measures based on learned intelligence to anticipate and avoid problems before they happen.
The next generation of NOC/SOC Operations Centers proactively anticipate degradations rather than passively reacting to them, which allows CSPs to fix them before customers become aware of them, or avoid them altogether, which improves customer experience and reduces churn.
The next generation NOC/SOC provides proactive monitoring and analysis that anticipates and pre-empts incidents to prevent their occurrence, a paradigm shift from reactive monitoring. The ability of a Network and Service Operations Center to prevent incidents depends on its ability to identify trends and patterns within the stream of near real-time network and service data that are known to be the likely cause of degradations or failures. Next Generation NOC/SOCs can now constantly monitor and analyze streams of network and service data. These solutions automate tasks and run algorithms in near real-time to identify precursors of degradations and failures, such as shifts in traffic, capacity, utilization and parameterization.
To maintain customer experience and make significant savings on downstream repair costs, CSPs continuously seek ways to anticipate problems before they manifest as customer issues. MYCOM OSI Early Warning System™ (EWS) solution equips operations center teams with a near real-time surveillance system that detects signs of early network degradations.
The solution continuously measures the traffic levels at every mobile base station against targets predicted from historical data. Because traffic loss derives from – and is highly sensitive to – a broad range of underlying problems, the operations center teams gain rapid and actionable insight into a wide range of potential issues for further investigation.
The Early Warning System™ solution determines expected traffic absorption rates through smart self-learning algorithms that consider time, traffic growth, timeline profiles and statistical deviations from normal behavior.
On detecting potential traffic loss an EWS flag is raised identifying the network fault, performance degradation or service quality of the affected base station/network area. This leads to proactive investigation and root cause analysis. This can also trigger automated root cause analysis using the MYCOM OSI ProActor™ automation product.
The Early Warning System™ solution is used by Operations Centers that focus on near real-time prevention and enhancing their operational proactivity.
The Early Congestion Detector™ for Wireless continuously monitors network congestion trends to proactively identify impending degradations caused by congestion. The solution checks for evolving, anomalous and uncharacteristic congestion patterns that are indicative of causing performance degradations.
Using dynamic thresholding, intelligent baselining and forecasting capabilities, the Early Congestion Detector™ solution helps the CSP to proactively detect and act on actual and predicted network bottlenecks. Its congestion detection algorithm efficiently and proactively identifies congestion candidates, pointing out impending bottlenecks in a network area.
A deep-dive inspection carried out through thematic dashboard sequences helps in identifying performance degradations caused by congestion.
Using this proactive solution, operations teams are able to investigate preventative actions for base stations and cells and taking the next best action to alleviate impending congestion.
The Early Congestion Detector™ solution provides an effective near real-time preventative system tailored to the needs of a 24/7 operations center by providing specific watch-lists for base stations and cells trending towards a state of congestion that can result in performance degradation.
Undesired configuration parameter changes are a significant source of network quality issues. The Parameter Auditor™ solution proactively monitors configuration parameter data of network elements across the entire wireless network and detects changes and deviations from benchmark settings.
The Parameter Auditor™ solution adds significant value to the preventative maintenance teams by automatically triggering specific parameter audits when certain high risk activities take place, such as site rehomes and new site activations.
The preventative parameterization policies help maintain peak performance by keeping network parameterization consistent and in line with mandated “golden reference standards”. The solution also reduces time-to-inclusion of new and upgraded network elements and automatically assigns the correct parameter policy by site type and clutter type.
The solution provides a set of AutoFlows™ that enable the detection of network elements that deviate from defined benchmark parameter settings. Detected deviations can be reset automatically to their benchmark value.
AutoFlows™ are enabled to flag deviations to designated NOC/SOC experts on a daily basis.