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MYCOM taking a leading role in shaping the vision for CEM solutions

Posted by Ian Meakin on Jun 8, 2012 10:09:00 AM

MYCOM has been referenced most recently in Pipeline (http://pipelinepub.com/12-06-Jun-Innovation/98/3) as one of the lead vendors addressing major industry trends at the TM Forum’s Management World 2012. The evolution of Customer Experience Management (CEM) systems is central to the current direction of MYCOM.

True CEM can only be achieved with full integration of performance management of Network Resources and User based QoS systems. MYCOM’s NIMS-PrOptimaTM due to its inherent scalability and ability to manage diverse and massive volume of data (import, aggregate, correlate, analyse, identify and diagnose) enables the aggregation and linking of all sources of information under one system. This offers correlation of End-to-End customer service delivery that will automatically identify and diagnose the network resource issue root causes coupled with new sources of customer data.

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