The combination of changing customer behavior and ferocious competition is compelling CSPs to become digital businesses, but the transition is challenging. Digital networks of the future will be more virtualized and cloud-based and able to deliver faster, dynamic, on-demand services, such as IoT.
Much of the infrastructure for digital is being rolled out with the expectation of being agile, flexible, reliable and self-healing, and leading to reduced time-to-market. However, orchestrating dynamic new services amidst a complex hybrid network is typically far more challenging than first anticipated. CSPs need robust, automated and predictive OSS systems to deal with the digital environment in real time, and to maintain customer QoS/QoE.
And because the infrastructure that runs a digital business can directly impact customer experience, assuring it 24/7 involves collaboration between multiple stakeholders, including:
Join Clare McCarthy, Practice Leader for Telecom Operations and IT at Ovum, and Sandeep Raina, Product Marketing Director at MYCOM OSI for an insight into the first steps of developing OSS for Future Digital Networks and the use cases that drive end-to-end management:
Interested in getting insights from leading Communication Service Providers on how you can optimize the quality of your network and services? Looking at different ways to address virtualization and IoT, exploit digital services delivery and manage your customers’ experience? Download the MYCOM OSI eBook, which includes 31 Use Cases on how to assure network and service quality through Performance Management, Service Quality Management, Fault Management solutions, Analytics and Automation solutions.Our eBook explains how CSPs all over the world have implemented our award-winning Assurance, Analytics and Automation solutions to manage scenarios such as: