Based on its recent analysis of the service assurance market*, Stratecast | Frost & Sullivan recognizes MYCOM OSI with the 2015 Global Stratecast | Frost & Sullivan Award for Product Line Strategy Leadership in Service Assurance. MYCOM OSI has outmatched its competitors in terms of the breadth of its products and the scope of its customer impact. The company has effortlessly extended its capabilities into critical new areas of telecom networking support, such as analytics, orchestration and automation. More importantly, these innovative changes reflect the demands of the market.
A vital factor that sets MYCOM OSI apart in the service assurance space is its ability to address the fault management and performance needs of networks that use a wide spectrum of technologies. While competitors can scale up processing for large networks, they remain unable to do so on a cross-domain basis.
“It is no secret that the volumes and variety of network and usage data have played havoc Communications Service Providers’ ability to assure network and service performance with traditional, stand-alone tools,” said Tim McElligott, Senior Consulting Analyst with Stratecast | Frost & Sullivan. “A platform approach like MYCOM OSI’s that combines performance and fault management with service management, automation and orchestration, and network analytics is the right approach for the future.”
MYCOM OSI has also expanded the range of its portfolio. The company’s ProActor™ automation and orchestration solution boosts the speed and frequency of essential activities, accelerates the identification and resolution of performance issues, and reduces manual errors. Its ProInsight™ network analytics solution offers network utilization and subscriber behavior insights by integrating and associating technical, network-based information with business-based metrics in order to facilitate optimal and relevant decision making.
This comprehensive suite of solutions has helped MYCOM OSI attract business from the cream of communications service providers (CSPs), including T-Mobile, Deutsche Telekom, Maxis, Telenor, Telefonica, Verizon, Vodafone, TeliaSonera, Telekom Malaysia and Sprint. The willingness of these service providers to endorse the company’s solutions is a testament to MYCOM OSI’s commitment to excellence.
“In an increasingly complex ecosystem, CSPs urgently need to simplify the management of networks and services, while simultaneously extracting high levels of intelligence, in order to deliver a quality customer experience,” McElligott said. “The next-generation portfolio from MYCOM OSI, which provides meaningful metrics, quick event processing and thorough troubleshooting, can take CSPs a long way toward that goal.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated the most insight into customer needs and product demands. The recipient company should have optimized its product line by leveraging products with the various price, performance and feature points required by the market.
“We are delighted to have won the Stratecast Service Assurance product leadership award,” said Mounir Ladki, President and CTO at MYCOM OSI. “This recognizes MYCOM OSI’s leading position in the telecoms market and our strong product strategy, which is helping communications service providers optimize their network and service quality, whilst considerably improving the overall customer experience and reducing churn. Also, our major innovations in the areas of big data analytics and orchestration/automation are paving the way for CSPs’ transformation into digital service providers.”
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.
*Please note that distribution of this research document is exclusive to MYCOM OSI and intended for use by Communications Service Providers, or their contracted partners, who are currently active in carrying out Service Assurance and other related duties and functions. MYCOM OSI reserves the right to deny requests for this research document to students, academic institutions, researchers and any other organization or person.
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