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Telecommunication networks have evolved significantly over the past 30+ years, but the complexity of operating and optimizing them has increased just as rapidly. Market pressures to deploy new services have resulted in a landscape of expensive, disjointed, proprietary and domain- and technology-specific ‘legacy’ OSS systems. Solving this problem is today more urgent than ever. As CSPs begin to roll out increasingly creative services from IPTV to innovative new digital experiences for enterprises, service assurance must be real-time, automated and intelligent. MYCOM OSI’s integrated, cloud-native Experience, Assurance & Analytics™ (EAA) product suite enables CSPs to manage every aspect of quality assurance – not only the performance of the underlying network, but also the experiences of every customer, current and future.

EAA Benefits

EAA provides the functional building blocks for CSPs to move towards ever-increasing automation of their NOC/SOC operations, leading to increasingly simplified, efficient operations and demonstrably improved experience. It collapses the traditional silos of Service Quality Management (SQM), Performance Management (PM), and Fault Management (FM), driven by a platform of common resources and data models that enable end-to-end visibility and control of CSP networks across all network domains. Based on modern containerized cloud-native technology, it evolves to meet the demands of CSPs today and in the future and is trusted by some of the largest, most complex CSP networks globally.  

End-to-end visibility

End-to-end-visibility​

Business Agility: A single pane of glass for customer experience visibility

CSP services commonly traverse multiple domains in the journey from the service to the user. EAA eliminates the silos that constrain CSPs’ visibility of the customer experience, with cross-domain comparable KPIs based on a common platform

Automation

Automation​

Open and closed loop automation that simplifies NOC/SOC operations

Leveraging orchestrators for VNF and PNF technologies to pro-actively automate increasingly complex manual tasks in real time enables resolution of many issues before they impact the customers, reducing MTTR and enabling SLA compliance

Advanced Analytics

Advanced-analytics​

On Demand: Enable continuous improvement and data-driven decision-making

MYCOM OSI’s advanced analytics capability enables data-driven decision-making, by deploying AI/ML to uncover hidden issues and trends, and implement predictive maintenance and capacity planning, unlocking value from a wealth of network, product and context data

Ready for 5G and more

Ready-for-5G-and-more​

Leverage our growing catalogue of digital transformation solutions

Over 25 years, MYCOM OSI has remained 100% focused on CSP service assurance, and today provides carrier-grade assurance capabilities out-of-the-box for emerging technologies including 5G. This wealth of experience is captured in over 200+ pre-integrated outcome-based solutions

Agile and Cloud Native

Agile-and-cloud-native​

Powered by DevOps and CI/CD for a rapid release cycle

A re-architected product suite based on containerization and microservices enables a rapid release cycle, highly responsive to the changing needs of CSOs. MYCOM OSI’s customers trust EAA’s resilience, scalability, high-performance and responsiveness for their mission-critical assurance needs

Technology Agnostic

Technology-agnostic​

Support for myriad evolving open standards and technologies

Through active, non-exclusive involvement in open source projects and standards bodies, EAA today supports leading open technologies including OSM, ONAP, OpenDayLight and many more

EAA Business Advantage

EAA is the leading technology agnostic CSP service assurance suite of products. Based on a common platform (the EAA Cloud Platform, ECP), leveraging open technologies and driven by DevOps and CI/CD, it collapses the traditional silos that have for years prevented CSPs from seeing the true status of their networks, the services running on them, and the quality of experience of the customers using them. It evolves alongside the industry and packages over 25 years of experience into a catalogue of outcome-based solutions, rapidly delivering measurable business benefits to CSPs.  

Features & Solutions
EAA-1
  • Single solution suite integrating fault, performance and service quality management
  • Proactive dynamic thresholding and analysis to prevent degradation and faults
  • Network/service history to understand behavior patterns
  • Service model-based preventative SLA management
  • Automated root cause analysis
Find out about our award-winning EAA suite
EAA-3
  • Shared architecture to collapse the traditional service assurance silos
  • Automated, continuous discovery and onboarding of catalogs / descriptors
  • Automated ingestion of network service and VNF inventory
  • VNF and VIM monitoring, root cause analysis and closed loop remediation
  • Flexible topology monitoring and inventory mediation
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2-02
  • Data collation of diverse data sources: OSS, BSS, and Big data
  • Framework for abstraction of petabyte-scale data
  • Open APIs for querying data
  • Slice-and-dice network, service, customer and device
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EAA-2
  • Closed loop interaction and enrichment of orchestration systems
  • Closed loop actions with third party systems (CMDB, Network Management System, SON, MANO, and others)
  • Closed loop automated diagnostic and root cause analysis
  • Real time feedback of automated actions
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Benefits

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Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
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Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
benefits.png

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
benefits.png

Tell The Reader More

The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.

Ready to learn more?
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REQUEST A DEMO

Get in contact today for a demo session with one of our product experts.
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DOWNLOAD THE BROCHURE

Learn how the Assurance Cloud Service™ is already delivering long term TCO and monetization benefits to CSPs.
Download the Brochure
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SOLUTIONS WEBINAR

See how CSPs are achieving tangible benefits with MYCOM OSI, and how you can benefit too
Watch the Webinar

Hear what the world’s leading CSPs have to say about MYCOM OSI solutions

“Both O2 and E-Plus independently used MYCOM OSI PrOptimaTM performance management systems successfully for many years prior to the network merger, and although we comprehensively evaluated other solutions in the market, MYCOM OSI was re-confirmed as the leading solution”

VP Network Operations, Telefonica Germany

“MYCOM OSI provides a dynamic, scalable and reliable solution that we can depend on to offer competitive IP broadband service SLAs to corporate customers”

VP Network Assurance & M2M Platform, Deutsche Telekom

“MYCOM OSI were the best fit for our strategy of delivering a quality and reliable network experience for all of our customers”

Chief Technical Officer, Three UK

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