Telecommunication networks have evolved significantly over the past 30+ years, but the complexity of operating and optimizing them has increased just as rapidly. Market pressures to deploy new services have resulted in a landscape of expensive, disjointed, proprietary and domain- and technology-specific ‘legacy’ OSS systems. Solving this problem is today more urgent than ever. As CSPs begin to roll out increasingly creative services from IPTV to innovative new digital experiences for enterprises, service assurance must be real-time, automated and intelligent. MYCOM OSI’s integrated, cloud-native Experience, Assurance & Analytics™ (EAA) product suite enables CSPs to manage every aspect of quality assurance – not only the performance of the underlying network, but also the experiences of every customer, current and future.