NIMS-PrOptima™ Increases Vodafone India's Efficiencies while Reducing Customer Complaints
In an exclusive look into the operations of ultramodern Vodafone India’s Super Network Operations Center (SNOC), Telecom Talk unveiled how MYCOM’s NIMS-PrOptimaTM helped Vodafone’s SNOC with major key business and operational benefits, including:
- 20% gains in efficiency
- 46% reduction in data customer complaints (compared to last year)
- 30% increase in 3G total network quality index in key 3G regions
- 38% reduction in mean time to restore for key regions