MYCOM Unveiled in an Ultramodern SNOC

Posted by Mycom on Sep 4, 2014 11:45:00 PM

NIMS-PrOptima™ Increases Vodafone India's Efficiencies while Reducing Customer Complaints

In an exclusive look into the operations of ultramodern Vodafone India’s Super Network Operations Center (SNOC), Telecom Talk unveiled how MYCOM’s NIMS-PrOptimaTM helped Vodafone’s SNOC with major key business and operational benefits, including:

  • 20% gains in efficiency
  • 46% reduction in data customer complaints (compared to last year)
  • 30% increase in 3G total network quality index in key 3G regions
  • 38% reduction in mean time to restore for key regions

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Topics: Network Performance Management, Vodafone India, MYCOM, Super NOC, PrOptima

Case Study Vodafone India: Building a centralized Super NOC for 150M subs

Posted by Mycom on Oct 25, 2013 1:25:00 PM

How Vodafone India harnesses end-to-end network performance intelligence to deliver a superior customer experience

Vodafone India Network PerformanceAs part of its strategic goal of differentiating on network quality, in 2010 Vodafone India identified an opportunity to radically change the way that its operational systems were designed, managed and run so as to improve customer experience,  increase operational efficiency and optimize revenue.

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Topics: Customer Experience, Vodafone India, HP, NOC, Super NOC, PrOptima, unified network performance management

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