Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

Converging to Optimal Customer Experience | Network Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Dec 4, 2014 11:13:00 AM

In recent discussions with colleagues, the topic of convergence came up. Years ago, Fixed Mobile Convergence (FMC) would have dominated such discussions as the prospect of seamless connectivity across wireless and wireline (i.e. convergent) networks excited experts and enthusiasts alike. Today, a discussion around convergence is typically about the telecoms world getting closer to the IT world, for example in the context of Network Functions Virtualization (NFV).

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Topics: Service Assurance, Customer Experience, Telco challenges, Virtualization, NFV, Convergence

MYCOM OSI at Telecom Review Summit 2014

Posted by Dr. Konstantinos Stavropoulos on Nov 19, 2014 3:22:00 PM

MYCOM OSI is participating in the 5th annual Telecom Review Summit (www.telecomreview.com/summit), which is taking place at the Intercontinental Hotel, Dubai Festival City, on November 26. The Summit, one of the must-attend events for industry leaders regionally and globally, will feature compelling keynotes and panel discussions on the changes that the telecom industry is experiencing.

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Topics: Service Assurance, MYCOM OSI, Telco challenges, Telecom Review Summit

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