5 principles for continued simplification and agility of telecom operations

Posted by Mounir Ladki, President and CTO, MYCOM OSI on May 27, 2015 9:39:00 AM

Complexity of telecom operators' business models, offers, networks and systems has never been higher. The result of this increased complexity is higher costs and reduced operational margins, lengthy time to market and degraded customer experience. The reasons for the surge of complexity is partly rooted in the nature of the mobile industry and partly related to current business trends.

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Topics: Service Assurance, Network Performance Management, TM Forum, CSP, Network Analytics

Explore the MYCOM OSI solutions at TM Forum Live! 2015

Posted by Dafni Kontodima on May 1, 2015 3:01:00 PM

In the fast-moving telecoms world, network quality is now more than ever a key differentiator for Communications Service Providers (CSPs), as it is considered to have an impact on customer retention1. Yet 50% of subscribers may churn this year2. MYCOM OSI will be at TM Forum Live! in Nice, from 1st to 4th June, to address this and many more challenges that CSPs face. Drawing from its experience working with Tier 1 CSPs, the MYCOM OSI executive team will discuss how its Service Assurance platform optimizes the network and service quality whilst reducing operational and capital expenditure and customer churn.

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Topics: Service Assurance, TM Forum, Catalyst, Analytics, Automation

Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

Converging to Optimal Customer Experience | Network Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Dec 4, 2014 11:13:00 AM

In recent discussions with colleagues, the topic of convergence came up. Years ago, Fixed Mobile Convergence (FMC) would have dominated such discussions as the prospect of seamless connectivity across wireless and wireline (i.e. convergent) networks excited experts and enthusiasts alike. Today, a discussion around convergence is typically about the telecoms world getting closer to the IT world, for example in the context of Network Functions Virtualization (NFV).

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Topics: Service Assurance, Customer Experience, Telco challenges, Virtualization, NFV, Convergence

Flexible, Scalable, and Reliable Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Nov 28, 2014 6:34:00 PM

During November, MYCOM OSI had the opportunity to participate in a number of events in the Middle East, North America, Africa and Europe. Although these events varied in scope, from general telecoms interest to specific topics such as NFV (Network Functions Virtualization), they all shared some key messages from Communications Service Providers (CSPs). In terms of requirements for Service Assurance solutions in particular, the messages from CSPs converged to three main themes: flexibility, scalability, and reliability.

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Topics: Service Assurance, Customer Experience, MYCOM OSI, Flexibility, Reliability, Scalability, CSP requirements

MYCOM OSI at Telecom Review Summit 2014

Posted by Dr. Konstantinos Stavropoulos on Nov 19, 2014 3:22:00 PM

MYCOM OSI is participating in the 5th annual Telecom Review Summit (www.telecomreview.com/summit), which is taking place at the Intercontinental Hotel, Dubai Festival City, on November 26. The Summit, one of the must-attend events for industry leaders regionally and globally, will feature compelling keynotes and panel discussions on the changes that the telecom industry is experiencing.

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Topics: Service Assurance, MYCOM OSI, Telco challenges, Telecom Review Summit

MYCOM OSI NetExpert™ User Group Meeting 2014

Posted by Dr. Konstantinos Stavropoulos on Nov 11, 2014 10:28:00 AM

The first MYCOM OSI NetExpert™ User Group Meeting (UGM) is taking place on November 18 and 19 in Austin, Texas. This invitation-only event is all about knowledge sharing: customers who use the versatile NetExpert™ platform are to discuss their experiences, learn top tips and best practices, receive product training, hear about the latest industry and MYCOM OSI developments, and have fun.

This year’s NetExpert™ UGM attendees will represent key MYCOM OSI customers who are leading Communications Service Providers (CSPs) in Asia Pacific, Europe, Latin America and US. These attendees include users, developers, system owners, Network Operations Center directors, and departmental managers. A Customer Advisory Workshop will give customers the opportunity to discuss the MYCOM OSI product roadmap in detail. Also, throughout the UGM, MYCOM OSI experts will be stationed in a Demonstration Zone to provide Service Assurance demos and insights, focusing on Fault Management and Service Management.

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Topics: Service Assurance, Fault Management, NetExpert, User Group Meeting, Service Management

MYCOM Earns Top 20 Ranking in CIO Telecom Review 2014

Posted by Ian Meakin on Oct 30, 2014 4:35:00 PM

CIO Telecom Review evaluated hundreds of vendors before selecting MYCOM as one of the providers “at the forefront of tackling today’s challenges in the telecom sector” with the “ability to spawn new advancement that has the power to re-ignite the telecom industry in the coming years,” according to the publication.

A panel of CEOs, venture capitalists, industry analysts and the CIO Telecom Review editorial board completed the assessments, with the top winners profiled in the July 2014 issue.

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Topics: Service Assurance, OSS

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