NIMS-PrOptima™ Increases Vodafone India's Efficiencies while Reducing Customer Complaints
In an exclusive look into the operations of ultramodern Vodafone India’s Super Network Operations Center (SNOC), Telecom Talk unveiled how MYCOM’s NIMS-PrOptimaTM helped Vodafone’s SNOC with major key business and operational benefits, including:
- 20% gains in efficiency
- 46% reduction in data customer complaints (compared to last year)
- 30% increase in 3G total network quality index in key 3G regions
- 38% reduction in mean time to restore for key regions
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Topics:
Network Performance Management,
Vodafone India,
MYCOM,
Super NOC,
PrOptima
MYCOM Executives recently attended the TM Forum Live event in Nice, France.
TM Forum Live! is the Forum's flagship event and brings together key players and innovators in the digital ecosystem to focus on the priorities of digital business being tackled by operators today such as Internet of Things (IoT), Virtualization, Big Data and Agile Business & IT transformation.
At the event MYCOM made significant announcements and showcased new products and solutions
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Topics:
Network Performance Management,
OSI,
Fault Management,
NetExpert,
Converged Mobile Services,
MYCOM,
Service Performance Management,
TM Forum,
Catalyst,
PrOptima
How Vodafone India harnesses end-to-end network performance intelligence to deliver a superior customer experience
As part of its strategic goal of differentiating on network quality, in 2010 Vodafone India identified an opportunity to radically change the way that its operational systems were designed, managed and run so as to improve customer experience, increase operational efficiency and optimize revenue.
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Topics:
Customer Experience,
Vodafone India,
HP,
NOC,
Super NOC,
PrOptima,
unified network performance management
The inherent characteristics of LTE technology and deployment scenarios bring about a number of new challenges: migration to an all-IP architecture all the way to the radio interface, the imperative of mobility and traffic offload across multiple technology layers (LTE, HSPA, 2G and Wi-Fi), the complexities of managing VoLTE, and the higher strain on mobile backhaul. In addition, investments in LTE infrastructure can be considerable, especially in the 2 GHZ band. Finally, competition and market conditions are imposing compressed timescales for Service Providers to rollout and offer LTE services.
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Topics:
CTIA,
Traffic Balancing Solutions,
Converged Mobile Services,
End-to-End LTE Service Assurance Solution,
PrOptima,
LTE
We are delighted to announce that MYCOM's NIMS-PrOptima came out top in a recent research report from Analysys Mason titled “Unified network performance management: How to assess suppliers in the market for converged mobile services”.
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Topics:
Network Performance Management,
Converged Mobile Services,
Analysys Mason,
PrOptima,
unified network performance management
By Stephen Breheny, President Managed Services and Solutions, MYCOM: Our business is totally focused on enhancing the performance of carriers’ networks and provides end-to-end telecom solutions across three broad areas that include 1) NIMS-PrOptima Service and Network Performance Management software, 2) an Advanced Engineering Services division for building-out network infrastructure and my team which provides 3) Managed Services and Solutions around network design, performance management, switching services and advanced device testing.
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Topics:
Network Performance Management,
Special Event Management,
network design,
Customer Experience,
Wi-Fi,
Switching Services,
DAS,
Managed Services and Solutions,
PrOptima,
LTE,
rolling-out UMTS capacity,
Ethernet,
Churn,
Network Expansion
TM Forum's Management World 2013 in Nice, May 13-16, 2013 was a great success, with over 3,000 delegates attending from more than 600 companies, across 80 countries.
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Topics:
TM Forum Management World,
Service Performance Management,
TM Forum,
Catalyst,
PrOptima
Thank you again to everyone who was able to attend our User Group Meeting in April which was themed around 'Performance' and held at the hi-tech Mercedes Benz World near London.
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Topics:
User Group,
Analysys Mason,
PrOptima
