The annual GSMA Mobile Economy Europe paints a mixed picture for CSPs, with continuing consolidation helping to stabilize the competitive landscape, but saturation in B2C pointing to slow growth in traditional revenue streams. The silver lining however, is a faster than expected adoption of 5G and a determined march into new verticals, showing many green shoots of growth.
Read MoreTopics: Service Assurance, OSS, NFV, 5G, OSS Transformation, Digital Transformation, SDN, Telco Cloud, EAA, Artificial Intelligence
Mobile Europe interview with Payam Taaghol, CEO, MYCOM OSI
Originally printed as a front cover profile in Mobile Europe Magazine & European Communications Q3 2018, click here to read the magazine.
2018 is proving a busy year for MYCOM OSI, as the global CSP community wakes up to the instrumental role cloud-based service quality assurance can play in realising autonomic networks.
The more ambitious CSPs’ plans, the more critical it is that they can support the QoE with a light and eventually no operational touch – tracking everything in one place, and leaning on the latest technology to enable predictive analytics, automation and self-learning.
In this exclusive interview with Mobile Europe and European Communications, Payam Taaghol, MYCOM OSI’s CEO, sets out his vision and describes the transformations his company has already made possible.
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Topics: Service Assurance, OSS, Business Transformation, 5G, OSS Transformation, Digital Transformation, Awards, Telco Cloud
The success of IoT is dependent on two key elements of the IoT ecosystem: performance of the things (sensored devices) and performance of the networks that connect them. The latter offers a greater risk to the Service Provider, as the devices often are required to have very reliable and high quality connectivity to support the services offered to some high-revenue industry verticals.
Read MoreTopics: OSS, Fault Management, IoT, Analytics, Automation & Orchestration, Digital Service Quality Management, OSS Transformation, Performance Management, Service Quality Management, Customer behavior
As CSPs undergo digital transformation - which means offering digital services through a Telco Cloud environment – they face a whole set of operational challenges, including operating a new virtualized network, focusing on customer experience more than before and providing high reliability and availability for upcoming IoT services. Simplifying the operations can help in tackling these challenges.
Read MoreTopics: OSS, NFV, IoT, Analytics, Automation & Orchestration, CSP Digital Transformation, Network Function Virtualization, Digital Service Quality Management, OSS Transformation, Digital Transformation, Service Quality Management, Customer behavior, SDN, Telco Cloud
For a digital service provider, virtualization promises the creation and deployment of new services in shorter time periods, down from a few months to a few days. NFV technology offers the required agility in creation, modification and retiring of services. However, to assure the QoS of NFV-based services, the role of an enhanced Service Quality Management (SQM) system is key.
Read MoreTopics: OSS, NFV, IoT, Analytics, Automation & Orchestration, CSP Digital Transformation, Digital Service Quality Management, OSS Transformation, Customer behavior, SDN
As CSPs undergo digital transformation - which means running their business out of a cloud, selling digital services and operating like web-scale internet companies - assuring the Telco Cloud business will take high priority. With networks virtualizing, services digitalizing and IoT looming large, the business risks are much higher than envisaged. Assurance of the Telco Cloud network and services will be key in assuring the new Telco Cloud business.
Read MoreTopics: OSS, NFV, IoT, Analytics, Automation & Orchestration, CSP Digital Transformation, Network Function Virtualization, Digital Service Quality Management, OSS Transformation, Network Monetization, Digital Transformation, Service Quality Management, Customer behavior, SDN, Telco Cloud
The Telco Cloud, defined as virtualized infrastructure to run digital services and agile operations, has not only paved the way for digitalization of CSP businesses, but also opened up new avenues for data monetization.
Through 2017, CSPs will continue to make investments in analytics to drive focused investments in network and services, manage customer experience better and personalize services. To support this, data monetization solutions that offer customer intelligence out of a Telco Cloud and how it can be monetized will be critical and much in demand.
Read MoreTopics: OSS, NFV, IoT, Analytics, Automation & Orchestration, CSP Digital Transformation, Network Function Virtualization, Digital Service Quality Management, OSS Transformation, Network Monetization, Digital Transformation, Service Quality Management, Customer behavior, SDN, Telco Cloud
Digitization of businesses and virtualization of networks promise business benefits but are also introducing new challenges for the communications service providers.
Ongoing exponential increase in data consumption by subscribers, especially of video applications and OTT, has taken a toll on the capacity of mobile networks, forcing CSPs to carry out continuous expensive capacity upgrades. In this context, IoT will only exacerbate the problem by adding another layer of traffic to the existing CSP networks.
Through customer-centric analytics, which offer insights into customer behavior, trends and predictions, a new approach to the resolution of capacity problems can be introduced. Carrier-grade business analytics with automation capabilities can solve critical capacity bottlenecks. Using such analytics (real-time and non-real-time), CSPs can trigger automatic processes for proactive or prescriptive actions to solve capacity issues.
Read MoreTopics: OSS, NFV, IoT, Analytics, CSP Digital Transformation, Network Function Virtualization, Digital Service Quality Management, OSS Transformation, Network Monetization, Digital Transformation, Service Quality Management, Customer behavior, SDN
With transformation and incremental evolution of current OSS systems, the CSP’s digital business can realize digital business benefits faster
It is well acknowledged that digitization of services and networks reduces capex as well as overall cost of operation and allows launching services that are tuned to the customer needs. The future digital network, a multi-layer composite of NFV/SDN, IoT and 5G, will be technically equipped to meet the digital service demands of customers over the next 10 years. In this period, in order to make the digital business successful, OSS will play an instrumental role in supporting the required dynamicity, speed and scale of the digital networks and services.
Read MoreTopics: OSS, NFV, IoT, Analytics, 5G, CSP Digital Transformation, Network Function Virtualization, Digital Service Quality Management, OSS Transformation, Network Monetization, Digital Transformation, Service Quality Management, Customer behavior, SDN
IoT devices, networks and services need extensive monitoring. Hundreds of thousands of devices are being added daily to the IoT ecosystem, connected to each other and the cloud through Bluetooth, Wi-Fi, cellular and fixed networks. New communication networks based on EC-GSM, LoRa, LTE-M, NB-IoT and SigFox are being considered by IoT service providers to deliver their services. While the IoT service providers could potentially operate separately from Communication Service Providers (CSP), IoT networks are currently being overlaid on existing communication networks and therefore require the CSP’s support in managing the inter-device communication and in maintaining its quality.
Topics: OSS, IoT, Big Data, Network Analytics, CSP Digital Transformation, OSS Transformation
