On January 20, Vodafone Netherlands and MYCOM OSI will present in a telecoms.com webinar entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’.
Many Tier-1 Communications Service Providers have moved or consider moving from reactive network-centric to proactive service-focused operations. This is often described as a ‘Network Operations Center to Service Operations Center’ or ‘NOC to SOC’ change. For example, as part of its efforts to minimize high-commercial-value customer churn, Vodafone Netherlands implemented within its Service Management Center (SMC) a Proactive Service Management capability to predict, analyze and manage the impact of network resource changes on key customers.
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