Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

Converging to Optimal Customer Experience | Network Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Dec 4, 2014 11:13:00 AM

In recent discussions with colleagues, the topic of convergence came up. Years ago, Fixed Mobile Convergence (FMC) would have dominated such discussions as the prospect of seamless connectivity across wireless and wireline (i.e. convergent) networks excited experts and enthusiasts alike. Today, a discussion around convergence is typically about the telecoms world getting closer to the IT world, for example in the context of Network Functions Virtualization (NFV).

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Topics: Service Assurance, Customer Experience, Telco challenges, Virtualization, NFV, Convergence

Flexible, Scalable, and Reliable Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Nov 28, 2014 6:34:00 PM

During November, MYCOM OSI had the opportunity to participate in a number of events in the Middle East, North America, Africa and Europe. Although these events varied in scope, from general telecoms interest to specific topics such as NFV (Network Functions Virtualization), they all shared some key messages from Communications Service Providers (CSPs). In terms of requirements for Service Assurance solutions in particular, the messages from CSPs converged to three main themes: flexibility, scalability, and reliability.

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Topics: Service Assurance, Customer Experience, MYCOM OSI, Flexibility, Reliability, Scalability, CSP requirements

Case Study Vodafone India: Building a centralized Super NOC for 150M subs

Posted by Mycom on Oct 25, 2013 1:25:00 PM

How Vodafone India harnesses end-to-end network performance intelligence to deliver a superior customer experience

Vodafone India Network PerformanceAs part of its strategic goal of differentiating on network quality, in 2010 Vodafone India identified an opportunity to radically change the way that its operational systems were designed, managed and run so as to improve customer experience,  increase operational efficiency and optimize revenue.

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Topics: Customer Experience, Vodafone India, HP, NOC, Super NOC, PrOptima, unified network performance management

Managed Services & Solutions Target Data Growth and Network Expansion

Posted by Mycom on Jun 21, 2013 2:00:00 PM

By Stephen Breheny, President Managed Services and Solutions, MYCOM: Our business is totally focused on enhancing the performance of carriers’ networks and provides end-to-end telecom solutions across three broad areas that include 1) NIMS-PrOptima Service and Network Performance Management software, 2) an Advanced Engineering Services division for building-out network infrastructure and my team which provides 3) Managed Services and Solutions around network design, performance management, switching services and advanced device testing.

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Topics: Network Performance Management, Special Event Management, network design, Customer Experience, Wi-Fi, Switching Services, DAS, Managed Services and Solutions, PrOptima, LTE, rolling-out UMTS capacity, Ethernet, Churn, Network Expansion

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