On January 20, Vodafone Netherlands and MYCOM OSI will present in a telecoms.com webinar entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’.
Many Tier-1 Communications Service Providers have moved or consider moving from reactive network-centric to proactive service-focused operations. This is often described as a ‘Network Operations Center to Service Operations Center’ or ‘NOC to SOC’ change. For example, as part of its efforts to minimize high-commercial-value customer churn, Vodafone Netherlands implemented within its Service Management Center (SMC) a Proactive Service Management capability to predict, analyze and manage the impact of network resource changes on key customers.
In the January 20 webinar, Vodafone Netherlands will describe how it links customers to services and network resources within its Change Management process so as to evaluate what-if service disruption scenarios, share information with key customers, and gain the competitive advantage through Service Level Agreement (SLA) offerings and reduced SLA penalties. In addition, MYCOM OSI will present other Service Management use cases, which focus on efficient incident management for better service quality and end-user experience, including accelerated root-cause analysis of issues and enhanced prioritization of resolution tasks.
For more details about this webinar and to register, click here.