Dr. Konstantinos Stavropoulos
Last week, MYCOM OSI participated in Mobile World Congress 2015, Barcelona (www.mobileworldcongress.com). From March 2 to March 5, MYCOM OSI met with customers, prospects, partners, analysts and journalists, launched new products for Network Analytics (ProInsight™) and for Automation & Orchestration (ProActor™), introduced a new TM Forum report on Network Analytics, and announced joining the UK’s leading 5G research initiative (5G Innovation Center, 5GIC).
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Topics:
Virtualization,
NFV,
IoT,
Big Data,
Smart World,
Analytics,
Internet of Things,
Automation,
Mobile World Congress,
Orchestration,
CSP concerns,
5G
MYCOM OSI is participating in Mobile World Congress 2015, which is taking place in Barcelona, Spain, from March 2 to March 5. A key area of interest for the ‘world’s greatest mobile event’ is the way that mobile technology is transforming our lives by connecting not just people but also ‘smart’ devices and thus laying the foundation of smart homes, smart cities and a brave new – smart – world.
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Topics:
Virtualization,
Revenue growth,
Business Transformation,
M2M,
IoT,
Big Data,
Smart World,
Analytics,
Internet of Things,
Automation,
Mobile World Congress
What is the next big thing for Communications Service Providers (CSPs)? Several exciting concepts and disruptive ideas – in many cases, Over-The-Top (OTT) player relevant rather than CSP specific – would compete for this coveted title. Amongst them, a couple of industry buzzwords have already captured the public’s imagination and led to tangible product offerings.
The first one is ‘big data’, typically used to describe extremely large sets of data records that would be difficult and cost-prohibitive to store and process with traditional methods. For years, CSPs have collected network, service, handset/device and customer related data. Due to cost and complexity, this information was typically incomplete, used in departmental silos and discarded after a short period of time. The advent of big data facilitates a new paradigm.
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Topics:
Revenue growth,
Business Transformation,
M2M,
IoT,
Big Data,
Smart World,
Analytics,
Internet of Things
On January 20, Vodafone Netherlands and MYCOM OSI will present in a telecoms.com webinar entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’.
Many Tier-1 Communications Service Providers have moved or consider moving from reactive network-centric to proactive service-focused operations. This is often described as a ‘Network Operations Center to Service Operations Center’ or ‘NOC to SOC’ change. For example, as part of its efforts to minimize high-commercial-value customer churn, Vodafone Netherlands implemented within its Service Management Center (SMC) a Proactive Service Management capability to predict, analyze and manage the impact of network resource changes on key customers.
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Topics:
Service Management,
Churn reduction,
Change Management,
Proactive Operations,
Incident Management,
Corporate customers,
NOC to SOC,
Vodafone Netherlands
In recent discussions with colleagues, the topic of convergence came up. Years ago, Fixed Mobile Convergence (FMC) would have dominated such discussions as the prospect of seamless connectivity across wireless and wireline (i.e. convergent) networks excited experts and enthusiasts alike. Today, a discussion around convergence is typically about the telecoms world getting closer to the IT world, for example in the context of Network Functions Virtualization (NFV).
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Topics:
Service Assurance,
Customer Experience,
Telco challenges,
Virtualization,
NFV,
Convergence
During November, MYCOM OSI had the opportunity to participate in a number of events in the Middle East, North America, Africa and Europe. Although these events varied in scope, from general telecoms interest to specific topics such as NFV (Network Functions Virtualization), they all shared some key messages from Communications Service Providers (CSPs). In terms of requirements for Service Assurance solutions in particular, the messages from CSPs converged to three main themes: flexibility, scalability, and reliability.
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Topics:
Service Assurance,
Customer Experience,
MYCOM OSI,
Flexibility,
Reliability,
Scalability,
CSP requirements
MYCOM OSI is participating in the 5th annual Telecom Review Summit (www.telecomreview.com/summit), which is taking place at the Intercontinental Hotel, Dubai Festival City, on November 26. The Summit, one of the must-attend events for industry leaders regionally and globally, will feature compelling keynotes and panel discussions on the changes that the telecom industry is experiencing.
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Topics:
Service Assurance,
MYCOM OSI,
Telco challenges,
Telecom Review Summit
The first MYCOM OSI NetExpert™ User Group Meeting (UGM) is taking place on November 18 and 19 in Austin, Texas. This invitation-only event is all about knowledge sharing: customers who use the versatile NetExpert™ platform are to discuss their experiences, learn top tips and best practices, receive product training, hear about the latest industry and MYCOM OSI developments, and have fun.
This year’s NetExpert™ UGM attendees will represent key MYCOM OSI customers who are leading Communications Service Providers (CSPs) in Asia Pacific, Europe, Latin America and US. These attendees include users, developers, system owners, Network Operations Center directors, and departmental managers. A Customer Advisory Workshop will give customers the opportunity to discuss the MYCOM OSI product roadmap in detail. Also, throughout the UGM, MYCOM OSI experts will be stationed in a Demonstration Zone to provide Service Assurance demos and insights, focusing on Fault Management and Service Management.
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Topics:
Service Assurance,
Fault Management,
NetExpert,
User Group Meeting,
Service Management
