Support Services

Support ServicesMYCOM OSI understands that downtime can cause detrimental business disruption, and is committed to providing world-class technical support to customers and partners who rely on its leading solutions. In addition to local customer-dedicated teams, MYCOM OSI has core teams responsible for overall processes and support systems, and can also use R&D teams as backup if high-priority issues arise. 

MYCOM OSI offers a range of technical support levels to suit business needs, including 5x8 and 24x7 services along with extended application monitoring and managed services. The unique MYCOM OSI Support Services offering is built upon years of Service Assurance system (OSS) and MYCOM OSI product experience.

Support Services Highlights

  • Product-operation assistance by phone or email
  • Web-based access for logging tickets and viewing status of opened tickets
  • SLAs specific to business needs
  • Corrective maintenance patch deliveries
  • FAQ and self-help information
  • Electronic provision of documentation updates
  • Support review meetings
  • Product advisories and notifications
  • Annual User Group Meeting including Customer Advisory session with key customers

Contact Support

To log on to the MYCOM OSI web portal for case management, please go to https://support.mycom-osi.com/CherwellPortal/

To request a login please email the MYCOM OSI Support Services team at support@mycom-osi.com. Alternatively, for any support request please call:

  • Americas, +1 800 854 7184 or +1 916 467 1530
  • Europe, Middle East & Africa, +44 1753 213 775
  • India, +91 959 938 1356

Customer Comments

MYCOM OSI customers rely on trusted and proven expertise to minimize the risks in real-world deployments and maximise solution capabilities - see what Tier 1 CSPs and Partners say about MYCOM OSI in this video from the PrOptima™ 2014 User Group Meeting.