MYCOM OSI provides CSPs with proven solutions built on top of its market-leading Performance Management and Fault Management offering. This offering has been developed by the MYCOM OSI industry experts together with the network and service operations teams of leading CSPs, and has been in use worldwide for more than 12 years.
Today, the MYCOM OSI offering focuses on Service Problem/Impact Management and Service Performance/Quality Management. It is also directly related with Customer Experience Management (CEM), in particular Customer Problem/Impact Management and Customer Quality of Experience Management.
MYCOM OSI Service Management solutions are known for their flexibility, emphasis on real-life CSP challenges and sophisticated modeling. The service model behind the Service Problem/Impact Management solutions for example helps link network resources to services and to customers, so that the impact of planned/unplanned resource unavailability can be assessed even before outages occur. With the MYCOM OSI solutions, network and service operations centers have the intelligence needed to minimize issues that affect service quality and brand perception, and to keep customers satisfied.
See how a leading mobile service provider has created an end-to-end service assurance view to evaluate the impact of service issues on its customers and to use that knowledge to improve customer experience. The topics covered include proactive service impact analysis and root cause assessment, action automation, prioritization of revenue-affecting service outages/degradations, and trouble-ticket streamlining.
‘The time to assess service impact was less than a minute’
Manager, Service Management Center, Vodafone Netherlands