MYCOM OSI provides CSPs with proven solutions based on the market-leading NetExpert™ platform. This platform has been developed by the MYCOM OSI industry experts together with the network/service engineers of leading CSPs, and has been in use worldwide for more than 20 years.
The MYCOM OSI offering for Network/Resource Fault Management constitutes an essential foundation for Service Management and Customer Experience Management (CEM), and is related with the MYCOM OSI solutions for these areas.
The MYCOM OSI Fault Management solutions are known for their flexibility, scalable architecture and automated correlation model. This advanced model helps minimize the number of fault-related alarms, which is fundamental to avoid a tsunami of interdependent alarms caused by the same network equipment issue. With the end-to-end MYCOM OSI solutions, network and service operations teams have the real-time intelligence needed to focus on the actual issues and to minimize service outage time.
See how a leading mobile service provider has moved beyond fundamental fault monitoring to intelligent and proactive network management, deriving technical and business benefits as a result. The topics covered include site management, environmental alarm correlation, rich object modeling incorporating inventory, and alert information enrichment.
‘We [each] received more than 20,000 alerts per hour during the peak of the [Hurricane Sandy] storm. We were able to continue to do our jobs as NetExpert™ never froze up or failed’
NOC Technician, Tier 1 US CSP