Guided Diagnostic Solutions for Next Generation NOC/SOCs

Solutions for improved mean time to detect and repair complex network degradations

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 1MYCOM OSI Guided Diagnostic Solutions provide encapsulated analytical workflows that directly support CSP operational processes within NOC/SOCs, enable increased productivity and deliver capabilities for enhanced identification and repair of complex performance degradations.

Next Generation NOC/SOCs are continuously required to go beyond traditional fault-centric corrective action and focus on improving mean time to detect (MTTD) and mean time to repair (MTTR) of complex and often gradual degradations. This is challenging because of high complexity across multiple network domains, vendor technologies, native and OTT services, customer and service models. MYCOM OSI Guided Diagnostic Solutions increase the ability to manage complex problems and solve increasingly complex degradations by encapsulating guided analytical workflows to arrive at the next best action.

Benefits of MYCOM OSI Guided Diagnostic Solutions

  • More agile and cost-effective operations centers to improve network and service quality
  • Faster mean time to identify and repair performance degradations through guided workflows
  • Addresses short and long term skills shortages by capturing processes and best practices of leading engineers
  • Increased productivity and resolution of new types of complex degradations
  • Supports multiple domains, technologies and vendors
  • Future-proofed to support virtualized/hybrid, IoT and 5G networks
  • Proven solutions framework that has been adopted in operations centers around the world

Worst Cell Analyzer™

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 2The Worst Cell Analyzer™ solution rapidly identifies and ranks the worst performing radio access network cells across 2G, 3G, and 4G networks using weighted health index scorecards. The solution quickly guides the engineer through a sequence of steps for rapid, deep analysis and helps pinpoint the probable root cause for each cell.

CSP teams are armed with the worst cell list every day, week or month, to enable their work-order priority. The worst cell list uses a penalty points-based scorecard system with methods such as adaptive baselining and historical trend analysis to identify priority cells. Each identified worst cell can then be further analyzed by following a set of thematic dashboards and context-sensitive analysis flows.

The Worst Cell Analyzer™ solution for a typical SRAN offers over 50 score KPIs, over 300 analysis KPIs, 20+ dashboards and 100+ views.

The solution is used by operational experts who need to quickly assess a large volume of worst performing cells followed up by the next best action.

Worst Cluster Analyzer™

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 3The Worst Cluster Analyzer™ solution identifies and assesses clusters of 2G, 3G, 4G cells that have not achieved their performance targets. Cluster-level analysis enables detection of performance degradation incidents across larger service areas and provides an effective high-level priority for NOC/SOC teams.

The Worst Cluster Analyzer™ solution rapidly identifies and ranks the worst performing clusters of radio cells using a vendor/radio technology independent, weighted health index scorecard. The daily/weekly/monthly worst cluster listings use statistical methods, such as adaptive baselining and historical trend analysis, to identify priority clusters. Map-based visualization of clusters, filtering by cities, postcodes and point of interest locations provide inspection possibilities down to cell level.

The solution benefits NOC/SOC teams, network quality teams and service managers who require performance statistics on specific key cell clusters.

Mobile Backhaul Analyzer™

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 4The Mobile Backhaul Analyzer™ solution provides a single, end-to-end view of the RAN, including mobile base stations, backhaul elements and radio controller or mobility management devices, for real-time identification of degradation across all the domains.

Network elements identified by the Worst Backhaul Path List are thoroughly analyzed through a unique 3-level analysis drill-down. Detailed dashboards display traffic, capacity and utilization to validate the degradations.

Users are able to quickly assess large volumes of backhaul paths and take the next best action for improvement. NOC/SOC users can conduct rapid triage across sites, cells, backhaul and controllers at one glance. This includes active probing across backhaul devices to offer high level transmission IP quality indicators.

The solution benefits NOC/SOC teams, network quality teams and service managers who require rapid triaging capabilities that correlate RAN and backhaul performance data.

Traffic and Capacity Analyzer for Wireless™

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 5The Traffic and Capacity Analyzer for Wireless™ solution efficiently tracks utilization and traffic uptake to identify short term expansion needs.

A selected set of traffic/utilization measures and a variety of busy hour calculations identify candidates for site expansion. The expansion trigger list identifies all expansion candidates that satisfy the congestion detection algorithm and helps pinpoint the overloaded bottleneck area. Additional thematic dashboard sequences allow deep-dive inspection of performance degradations caused by congestion. The solution also considers temporary outages and underutilized resources that can be re-farmed.

Operational experts and RAN engineers can quickly assess a large volume of congested base stations and cells and decide on the next best action to alleviate the congestion. The solution also helps the CSP planning and optimization teams to identify heavy load situations created through event hot spots, general saturation and reduced capacity.

Site Acceptance Analyzer™

MYCOM OSI Guided Diagnostic Solutions for Next Generation NOC/SOCs - 6The Site Acceptance Analyzer™ solution ensures improved speed, efficiency and accuracy when adding new site builds to the NOC/SOC.

It detects new sites and the acceptance readiness by vendor and technology, using designated acceptance KPIs to establish required performance compliance. The Site Acceptance Analyzer™ solution offers analysis dashboards for a view of acceptance KPIs and time trends, in addition to configuration parameter check dashboards to verify parameterization across 2G, 3G, and 4G networks.

Empowered by this solution, the NOC/SOC change management teams are able to identify ready-for-acceptance status of all new sites and quickly identify sites that are failing.