Supporting IoT services on 5G network slices through Service Quality Management

Posted by Sandeep Raina on May 12, 2017 10:00:00 AM

High speed, high reliability and low latency are the key benefits that CSPs expect from 5G. While high speed (targeted at 20 Gbps) helps to upload and download video-based content faster and in larger volumes, high reliability (always 100%) supports mission-critical services especially in the IoT world. Low latency (sub millisecond) cuts down the time to deliver mission-critical applications. Never before has Service Quality Management (SQM) in mobile networks been as important as now.

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Topics: 5G, IoT, Service Quality Management

Service management for the Telco Cloud

Posted by Sandeep Raina on May 8, 2017 9:00:00 AM

There is a resurgence in the use of Service Quality Management (SQM) for digital service operations. The reasons for SQM’s growing importance are the introduction of Internet of Things (IoT), which gained significant momentum in 2016, and the anticipated rollout of NFV-based services in 2017. Both reasons expect the current functionality of an SQM system to be extended to cover the high speed and scale demands of a digital service environment.

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Topics: Service Quality Management, NFV, IoT, CSP Digital Transformation, Automation, Analytics

Digitalization of telco business and the role of service assurance

Posted by Mounir Ladki, President and CTO, MYCOM OSI on May 3, 2017 10:30:00 AM

CSPs need to simplify and rationalize their service assurance systems across all networks: mobile and fixed, enterprise and IT/data center, so that they can be maintained at peak performance and maximize the utilization of the network resources. As a consequence of evolving digitalization, there is a great need to build operation centers that are predictive, customer-centric, analytics-driven and highly automated to help CSPs achieve speed and massive opex savings.

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Topics: CSP Digital Transformation, Service Assurance, Service Quality Management, IoT, Automation, Virtualization, Analytics

Connectivity Assurance for the IoT Service Provider

Posted by Sandeep Raina on Mar 15, 2017 9:30:00 AM

The success of IoT is dependent on two key elements of the IoT ecosystem: performance of the things (sensored devices) and performance of the networks that connect them. The latter offers a greater risk to the Service Provider, as the devices often are required to have very reliable and high quality connectivity to support the services offered to some high-revenue industry verticals.

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Topics: OSS, OSS Transformation, IoT, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Automation & Orchestration, Fault Management, Performance Management

Simplify Operations for the Telco Cloud

Posted by Sandeep Raina on Feb 28, 2017 8:55:39 AM

As CSPs undergo digital transformation - which means offering digital services through a Telco Cloud environment – they face a whole set of operational challenges, including operating a new virtualized network, focusing on customer experience more than before and providing high reliability and availability for upcoming IoT services. Simplifying the operations can help in tackling these challenges.

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Topics: OSS, OSS Transformation, NFV, SDN, Network Function Virtualization, IoT, CSP Digital Transformation, Digital Transformation, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Telco Cloud, Automation & Orchestration

Assuring the Telco Cloud

Posted by Sandeep Raina on Feb 21, 2017 4:00:00 PM

As CSPs undergo digital transformation - which means running their business out of a cloud, selling digital services and operating like web-scale internet companies - assuring the Telco Cloud business will take high priority. With networks virtualizing, services digitalizing and IoT looming large, the business risks are much higher than envisaged. Assurance of the Telco Cloud network and services will be key in assuring the new Telco Cloud business.

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Topics: OSS, OSS Transformation, NFV, SDN, Network Function Virtualization, IoT, CSP Digital Transformation, Digital Transformation, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Network Monetization, Telco Cloud, Automation & Orchestration

Intelligence for the Telco Cloud

Posted by Sandeep Raina on Feb 13, 2017 10:00:00 AM

The Telco Cloud, defined as virtualized infrastructure to run digital services and agile operations, has not only paved the way for digitalization of CSP businesses, but also opened up new avenues for data monetization.

Through 2017, CSPs will continue to make investments in analytics to drive focused investments in network and services, manage customer experience better and personalize services. To support this, data monetization solutions that offer customer intelligence out of a Telco Cloud and how it can be monetized will be critical and much in demand.

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Topics: OSS, OSS Transformation, NFV, SDN, Network Function Virtualization, IoT, CSP Digital Transformation, Digital Transformation, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Network Monetization, Telco Cloud, Automation & Orchestration

Leveraging OSS for network monetization and digital service assurance

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 5, 2016 5:00:00 PM

Digitization of businesses and virtualization of networks promise business benefits but are also introducing new challenges for the communications service providers.

Ongoing exponential increase in data consumption by subscribers, especially of video applications and OTT, has taken a toll on the capacity of mobile networks, forcing CSPs to carry out continuous expensive capacity upgrades. In this context, IoT will only exacerbate the problem by adding another layer of traffic to the existing CSP networks.

Through customer-centric analytics, which offer insights into customer behavior, trends and predictions, a new approach to the resolution of capacity problems can be introduced. Carrier-grade business analytics with automation capabilities can solve critical capacity bottlenecks. Using such analytics (real-time and non-real-time), CSPs can trigger automatic processes for proactive or prescriptive actions to solve capacity issues.

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Topics: OSS, OSS Transformation, NFV, SDN, Network Function Virtualization, IoT, CSP Digital Transformation, Digital Transformation, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Network Monetization

Leveraging OSS for business benefits in digital networks

Posted by Sandeep Raina on Nov 25, 2016 12:00:00 PM

With transformation and incremental evolution of current OSS systems, the CSP’s digital business can realize digital business benefits faster

It is well acknowledged that digitization of services and networks reduces capex as well as overall cost of operation and allows launching services that are tuned to the customer needs. The future digital network, a multi-layer composite of NFV/SDN, IoT and 5G, will be technically equipped to meet the digital service demands of customers over the next 10 years. In this period, in order to make the digital business successful, OSS will play an instrumental role in supporting the required dynamicity, speed and scale of the digital networks and services.

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Topics: OSS, OSS Transformation, NFV, SDN, Network Function Virtualization, IoT, 5G, CSP Digital Transformation, Digital Transformation, Digital Service Quality Management, Service Quality Management, Analytics, Customer behavior, Network Monetization

Readying OSS for NFV

Posted by Sandeep Raina on Nov 11, 2016 10:56:53 AM

The introduction of NFV in legacy telecom networks will bring about disruptive changes, which will have an immense impact on network, service and customer experience

OSS systems are expected to fulfil many business objectives of virtualized telecommunication networks. One of the most spoken benefits of OSS for NFV is driving operational efficiency by over 50% through continuous closed loop self-healing, scaling up and down of resources and allowing introduction of new services to the market much faster than ever before.

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Topics: CEM, Customer Experience Management, CSP Digital Transformation, CSP, Network Connectivity, network design, NFV, Network Function Virtualization, OSS, OSS Transformation, QoS, SQM, Service Quality Management, Digital Service Quality Management

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