Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

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