MYCOM OSI to Present with Vodafone Netherlands in ‘Proactive Service Management Case Study’ Webinar

Posted by Dr. Konstantinos Stavropoulos on Dec 17, 2014 9:07:00 AM

On January 20, Vodafone Netherlands and MYCOM OSI will present in a telecoms.com webinar entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’.

Many Tier-1 Communications Service Providers have moved or consider moving from reactive network-centric to proactive service-focused operations. This is often described as a ‘Network Operations Center to Service Operations Center’ or ‘NOC to SOC’ change. For example, as part of its efforts to minimize high-commercial-value customer churn, Vodafone Netherlands implemented within its Service Management Center (SMC) a Proactive Service Management capability to predict, analyze and manage the impact of network resource changes on key customers.

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Topics: Service Management, Churn reduction, Change Management, Proactive Operations, Incident Management, Corporate customers, NOC to SOC, Vodafone Netherlands

MYCOM OSI NetExpert™ User Group Meeting 2014

Posted by Dr. Konstantinos Stavropoulos on Nov 11, 2014 10:28:00 AM

The first MYCOM OSI NetExpert™ User Group Meeting (UGM) is taking place on November 18 and 19 in Austin, Texas. This invitation-only event is all about knowledge sharing: customers who use the versatile NetExpert™ platform are to discuss their experiences, learn top tips and best practices, receive product training, hear about the latest industry and MYCOM OSI developments, and have fun.

This year’s NetExpert™ UGM attendees will represent key MYCOM OSI customers who are leading Communications Service Providers (CSPs) in Asia Pacific, Europe, Latin America and US. These attendees include users, developers, system owners, Network Operations Center directors, and departmental managers. A Customer Advisory Workshop will give customers the opportunity to discuss the MYCOM OSI product roadmap in detail. Also, throughout the UGM, MYCOM OSI experts will be stationed in a Demonstration Zone to provide Service Assurance demos and insights, focusing on Fault Management and Service Management.

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Topics: Service Assurance, Fault Management, NetExpert, User Group Meeting, Service Management

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