CEO Perspective: Ringing the changes in OSS

Posted by Ian Meakin on Nov 6, 2018 11:35:23 AM

Mobile Europe interview with Payam Taaghol, CEO, MYCOM OSI

Originally printed as a front cover profile in Mobile Europe Magazine & European Communications Q3 2018, click here to read the magazine.

MYCOM OSI: Ringing the changes in OSS

2018 is proving a busy year for MYCOM OSI, as the global CSP community wakes up to the instrumental role cloud-based service quality assurance can play in realising autonomic networks.

The more ambitious CSPs’ plans, the more critical it is that they can support the QoE with a light and eventually no operational touch – tracking everything in one place, and leaning on the latest technology to enable predictive analytics, automation and self-learning.

In this exclusive interview with Mobile Europe and European Communications, Payam Taaghol, MYCOM OSI’s CEO, sets out his vision and describes the transformations his company has already made possible.

 

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Topics: Telco Cloud, Awards, Digital Transformation, OSS Transformation, 5G, Business Transformation, Service Assurance, OSS

View from the top – latest digital transformation insights from executives at TM Forum Digital Transformation World 2018

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Jun 27, 2018 3:39:39 PM

In May 2018, TM Forum held their annual flagship conference, Digital Transformation World (DTW), in Nice, France. This leading industry event was a rich and inspiring gathering of industry experts and CIOs/CTOs exchanging visionary ideas and sharing experiences about the latest advancement in our industry.

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Topics: NFV, IoT, 5G, SDN, Telco Cloud, Service Assurance, Artificial Intelligence, Digital Transformation, CSP

5G networks move from the lab into the real world

Posted by Neil McKinlay on Jun 8, 2018 10:56:02 AM

5G networks are taking their first steps out of trials and labs into reality with innovative use cases demonstrated during the winter Olympics in South Korea early in 2018. Now the “how” of deploying dynamic, self-orchestrating networks has been explored and successfully demonstrated in recent TM Forum proof of concept Catalysts focused around providing new service provision and connectivity for the Tour de France cycle race, to demonstrate the real world benefits and value of 5G and new technologies available.

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Topics: NFV, IoT, 5G, SDN, Telco Cloud, Service Assurance

Three UK's Core Network Transformation Requires New Approach to Assurance

Posted by Ian Meakin on Dec 18, 2017 2:15:00 PM

Blog written by James Crawshaw, Senior Analyst - OSS/BSS Transformation, Heavy Reading, and published on Light Reading on 14/12/2017 

Back in 2014 the regulatory winds were favorable in European telecoms with consolidation in both the German and Austrian markets taking the number of mobile network operators from four to three. "Market repair" was the buzzword of the day and operators were keen to see if they could achieve similar consolidation in other countries. In the UK, there were four MNOs: EE (itself a merger of Orange and T-Mobile's UK arms), O2 (part of the Telefonica Group, Vodafone and Three UK (part of Asian conglomerate CK Hutchison). With EE being snapped up by BT, Three made an audacious offer for O2 that would have created the largest mobile operator in the UK with over 40% share of mobile subscribers and a strong portfolio of spectrum. However, after a year of deliberations, in May 2016 the deal was blocked by the EU commission on competition grounds, leaving Three UK in a quandary.

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Topics: NFV, IoT, 5G, SDN, Telco Cloud, Service Assurance, Orchestration

Digitalization of telco business and the role of service assurance

Posted by Mounir Ladki, President and CTO, MYCOM OSI on May 3, 2017 10:30:00 AM

CSPs need to simplify and rationalize their service assurance systems across all networks: mobile and fixed, enterprise and IT/data center, so that they can be maintained at peak performance and maximize the utilization of the network resources. As a consequence of evolving digitalization, there is a great need to build operation centers that are predictive, customer-centric, analytics-driven and highly automated to help CSPs achieve speed and massive opex savings.

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Topics: CSP Digital Transformation, Service Assurance, Service Quality Management, IoT, Automation, Virtualization, Analytics

How to unjumble OSS

Posted by Sandeep Raina on Sep 16, 2015 10:04:00 AM

Banner_blog_5Consolidation is not a buzz word. It is a biz word. This is because network consolidation in a telecom operator network cuts down costs (operational costs and infrastructure costs). Consolidation of OSS systems also reduces the operator costs tremendously. If you add automation to it, the results are remarkable. Not only does efficiency increase, but also the quality and speed. This is because you remove elements of human error, inefficient repetition, and decrease time for delivery of new services.

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Topics: Service Assurance, OSS, Network Performance Management, Fault Management, NFV, Analytics, Automation, Network Analytics

5 principles for continued simplification and agility of telecom operations

Posted by Mounir Ladki, President and CTO, MYCOM OSI on May 27, 2015 9:39:00 AM

Complexity of telecom operators' business models, offers, networks and systems has never been higher. The result of this increased complexity is higher costs and reduced operational margins, lengthy time to market and degraded customer experience. The reasons for the surge of complexity is partly rooted in the nature of the mobile industry and partly related to current business trends.

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Topics: Service Assurance, Network Performance Management, TM Forum, CSP, Network Analytics

Explore the MYCOM OSI solutions at TM Forum Live! 2015

Posted by Dafni Kontodima on May 1, 2015 3:01:00 PM

In the fast-moving telecoms world, network quality is now more than ever a key differentiator for Communications Service Providers (CSPs), as it is considered to have an impact on customer retention1. Yet 50% of subscribers may churn this year2. MYCOM OSI will be at TM Forum Live! in Nice, from 1st to 4th June, to address this and many more challenges that CSPs face. Drawing from its experience working with Tier 1 CSPs, the MYCOM OSI executive team will discuss how its Service Assurance platform optimizes the network and service quality whilst reducing operational and capital expenditure and customer churn.

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Topics: Service Assurance, TM Forum, Catalyst, Analytics, Automation

Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

Converging to Optimal Customer Experience | Network Service Assurance

Posted by Dr. Konstantinos Stavropoulos on Dec 4, 2014 11:13:00 AM

In recent discussions with colleagues, the topic of convergence came up. Years ago, Fixed Mobile Convergence (FMC) would have dominated such discussions as the prospect of seamless connectivity across wireless and wireline (i.e. convergent) networks excited experts and enthusiasts alike. Today, a discussion around convergence is typically about the telecoms world getting closer to the IT world, for example in the context of Network Functions Virtualization (NFV).

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Topics: Service Assurance, Customer Experience, Telco challenges, Virtualization, NFV, Convergence

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