MYCOM OSI to Present with Vodafone Netherlands in ‘Proactive Service Management Case Study’ Webinar

Posted by Dr. Konstantinos Stavropoulos on Dec 17, 2014 9:07:00 AM

On January 20, Vodafone Netherlands and MYCOM OSI will present in a telecoms.com webinar entitled ‘Case Study: How Vodafone Netherlands reduced Corporate/VIP Customer Churn to nearly zero with Proactive Service Management’.

Many Tier-1 Communications Service Providers have moved or consider moving from reactive network-centric to proactive service-focused operations. This is often described as a ‘Network Operations Center to Service Operations Center’ or ‘NOC to SOC’ change. For example, as part of its efforts to minimize high-commercial-value customer churn, Vodafone Netherlands implemented within its Service Management Center (SMC) a Proactive Service Management capability to predict, analyze and manage the impact of network resource changes on key customers.

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Topics: Service Management, Churn reduction, Change Management, Proactive Operations, Incident Management, Corporate customers, NOC to SOC, Vodafone Netherlands

Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

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