CEO Perspective: Ringing the changes in OSS

Posted by Ian Meakin on Nov 6, 2018 11:35:23 AM

Mobile Europe interview with Payam Taaghol, CEO, MYCOM OSI

Originally printed as a front cover profile in Mobile Europe Magazine & European Communications Q3 2018, click here to read the magazine.

MYCOM OSI: Ringing the changes in OSS

2018 is proving a busy year for MYCOM OSI, as the global CSP community wakes up to the instrumental role cloud-based service quality assurance can play in realising autonomic networks.

The more ambitious CSPs’ plans, the more critical it is that they can support the QoE with a light and eventually no operational touch – tracking everything in one place, and leaning on the latest technology to enable predictive analytics, automation and self-learning.

In this exclusive interview with Mobile Europe and European Communications, Payam Taaghol, MYCOM OSI’s CEO, sets out his vision and describes the transformations his company has already made possible.

 

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Topics: Telco Cloud, Awards, Digital Transformation, OSS Transformation, 5G, Business Transformation, Service Assurance, OSS

Smart Networks for a Smart World: MYCOM OSI at Mobile World Congress 2015

Posted by Dr. Konstantinos Stavropoulos on Feb 9, 2015 10:21:00 AM

MYCOM OSI is participating in Mobile World Congress 2015, which is taking place in Barcelona, Spain, from March 2 to March 5. A key area of interest for the ‘world’s greatest mobile event’ is the way that mobile technology is transforming our lives by connecting not just people but also ‘smart’ devices and thus laying the foundation of smart homes, smart cities and a brave new – smart – world.

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Topics: Virtualization, Revenue growth, Business Transformation, M2M, IoT, Big Data, Smart World, Analytics, Internet of Things, Automation, Mobile World Congress

The Next Big Thing for Communications Service Providers - Big Data Analytics

Posted by Dr. Konstantinos Stavropoulos on Jan 28, 2015 1:25:00 PM

What is the next big thing for Communications Service Providers (CSPs)? Several exciting concepts and disruptive ideas – in many cases, Over-The-Top (OTT) player relevant rather than CSP specific – would compete for this coveted title. Amongst them, a couple of industry buzzwords have already captured the public’s imagination and led to tangible product offerings.

The first one is ‘big data’, typically used to describe extremely large sets of data records that would be difficult and cost-prohibitive to store and process with traditional methods. For years, CSPs have collected network, service, handset/device and customer related data. Due to cost and complexity, this information was typically incomplete, used in departmental silos and discarded after a short period of time. The advent of big data facilitates a new paradigm.

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Topics: Revenue growth, Business Transformation, M2M, IoT, Big Data, Smart World, Analytics, Internet of Things

Why should Communications Service Providers focus on Customer Quality of Service?

Posted by Mounir Ladki, President and CTO, MYCOM OSI on Dec 11, 2014 12:56:00 PM

It is no secret that Communications Service Providers (CSPs) are facing increased business challenges. Traditional voice/messaging revenues continue to decline and overall revenues are flattening, while the sustained heavy investment on network infrastructure is still dictated by increasing over-the-top (OTT) mobile broadband traffic that CSPs are unable to monetize. To make things worse, CSPs must deal with market saturation and intensifying competition that often leads to damaging price wars and customer churn.

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Topics: Service Assurance, Customer Experience, Telco challenges, Revenue growth, Shareholder value, Service Quality, Churn reduction, Business Transformation

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