MYCOM OSI’s cloud-native Experience Assurance & Analytics (EAA) suite of applications visualizes, automates and optimizes digital experiences and service and network quality across hybrid telco and IT networks by integrating real time assurance with closed-loop automation and analytics driven by AI/Machine Learning.

EAA governs global digital experience and network and service quality with an intelligence platform that monitors, detects and heals by directing local orchestrators, driving digital transformation initiatives towards autonomic network management.

With the industry’s largest catalogue of smart data adaptors, EAA supports multi-domain, multi-technology, multi-vendor hybrid (virtual and physical) Telco (3G/4G/5G RAN, Backhaul/transmission, Core, Messaging) and IT (Cloud/Datacenter/Application) network domains. EAA integrates with and monitors all components within NFV/SDN and Cloud architectures from infrastructure to virtual functions and orchestrators and provides assurance of both IoT connectivity and devices.

With the industry’s largest catalogue of smart data adaptors, EAA supports multi-domain, multi-technology, multi-vendor hybrid (virtual and physical) Telco (3G/4G/5G RAN, Backhaul/transmission, Core, Messaging) and IT (Cloud/Datacenter/Application) network domains. EAA integrates with and monitors all components within NFV/SDN and Cloud architectures from infrastructure to virtual functions and orchestrators and provides assurance of both IoT connectivity and devices.

With the industry’s largest catalogue of smart data adaptors, EAA supports multi-domain, multi-technology, multi-vendor hybrid (virtual and physical) Telco (3G/4G/5G RAN, Backhaul/transmission, Core, Messaging) and IT (Cloud/Datacenter/Application) network domains. EAA integrates with and monitors all components within NFV/SDN and Cloud architectures from infrastructure to virtual functions and orchestrators and provides assurance of both IoT connectivity and devices.

Processing billions of data records per hour from large scale hybrid Telco and IT networks, EAA integrates disparate assurance data into a single view correlating network performance with service quality and customer experience. It is enriched with virtually any data type including customer, native and OTT service, device, probe and network/service model data, and integrates with streaming, real time and non-real time big data frameworks including data lakes and Kafka Universal data bus.

Processing billions of data records per hour from large scale hybrid Telco and IT networks, EAA integrates disparate assurance data into a single view correlating network performance with service quality and customer experience. It is enriched with virtually any data type including customer, native and OTT service, device, probe and network/service model data, and integrates with streaming, real time and non-real time big data frameworks including data lakes and Kafka Universal data bus.

EAA analytics transforms big data on utilization, impact and behavior of device, customer, service, network and IT into actionable intelligence to drive planning and operations decisions, real time predictions and closed loop automation. AI/Machine Learning is applied across data preparation, discovery, analysis, prediction and prescriptive capabilities to deliver smart analytics.

EAA automation ranges from assisted workflows through to open loop and closed loop automation that provides autonomous, zero-touch operations and can be enhanced with AI/ML-driven analytics. Its open, programmable algorithms and decision trees provide full control and embed organizational expertise. Automation is used to deploy and operate the EAA platform and orchestrate operational and IT processes.

EAA provides real time surveillance, end to end visualization and proactive management of digital experience, service quality, and network performance/faults with automated top-down root cause and bottom-up service impact analyses and dynamic unified network/service inventory and topology. Zero touch operations is achieved through embedded automation.

EAA Cloud Platform reduces system deployment and operations effort by 75% through cloud technology and agile DevOps. It provides common services to EAA applications for data management, Open APIs and integration with traditional, cloud and IoT ecosystems. Its microservices and container architecture enables infrastructure independence, flexibility and cost efficiency as well as elastic scaling and high availability.